Exhausting Rock’s Andre Gowens on Streamlining CX
The Exhausting Rock model is thought extensively with its cafes, eating places, retailers, and on line casino properties and prospects who patronize its venues all over the world. The difficulty was there have been completely different digital experiences for patrons who have interaction with completely different branches of the corporate. This turned more and more difficult as extra properties and venues have been acquired and added to the combo.
Andre Gowens, vice chairman of enterprise structure, software program engineering and information analytics with Seminole Exhausting Rock Help Companies, seems on this episode of That DOS Gained’t Hunt. He discusses consolidating and streamlining completely different digital buyer experiences that have been in use throughout Exhausting Rock’s properties. Making the change turned more and more essential, he says, because the model continues its progress and enlargement. Gowens shares a few of the strategic IT decisions Exhausting Rock made to alleviate the complications and confusion that would develop when prospects go to its completely different shops.