Southwest Airways Sued for Denying Passenger Refunds

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A Southwest Airlines passenger filed a lawsuit for receiving a credit instead of a refund

Photograph: Kevin Dietsch (Getty Photos)

A Southwest Airlines passenger filed a proposed class motion lawsuit in opposition to the airline on Friday, claiming the corporate didn’t refund passengers’ cash amidst thousands of cancellations following a severe winter storm that swept by means of the U.S.

Within the lawsuit, Eric Capdeville, says he bought tickets for himself and his daughter for flights from New Orleans, Louisiana to Portland, Oregon set to depart on December 27, however upon arrival on the airport, Capdeville says within the lawsuit, he was knowledgeable his flight had been canceled.

Southwest Airways was not in a position to guide Capdeville on one other flight and in keeping with the lawsuit obtained by Gizmodo, he was “not given a refund, however was solely provided a credit score to be used on a future flight.”

The criticism says Southwest Airways is in breach of part 9 of the Contract of Carriage which states if the service cancels the flight resulting from service interruptions, they have to “transport the passenger at no extra cost on the service’s subsequent flight” to their vacation spot, or “refund the unused portion of the passenger’s fare.”

Capdeville’s lawyer didn’t instantly reply to Gizmodo’s request for remark.

Southwest canceled round 5,400 of its flights in lower than 48 hours starting on December 26, leaving passengers stranded as storms raged throughout components of the South and Midwest.

As different airways recovered from the storm, Southwest continued canceling flights and didn’t resume normal operations till December 30. The corporate’s lagging response to the storm has prompted an investigation by the U.S. Division of Transportation.

U.S. Transportation Secretary Pete Buttigieg referred to as the airline’s disruptions “unacceptable” in a letter to Southwest’s CEO, Bob Jordan on Thursday, including, “Individuals count on after they buy an airline ticket that they may arrive at their vacation spot safely, reliably, and affordably.”

Jordan stated in a video posted on Wednesday, “I’m really sorry … we’ve got some actual work to do in making this proper.” Jordan insisted the corporate was “making headway” and stated he was “optimistic to be again on monitor earlier than subsequent week.”

A Southwest Airways spokesperson didn’t touch upon the pending litigation however stated in an electronic mail to Gizmodo, “There are a number of high-priority efforts underway to do proper by our Clients, together with processing refunds from canceled flights, and reimbursing Clients for bills incurred on account of the irregular operations.”

Nevertheless, she didn’t instantly reply questions relating to if and the way passengers can get a refund to their bank cards as a substitute of an airline credit score. The spokesperson as a substitute informed us individuals can go to their journey disruption web page for extra info associated to requesting refunds.

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