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Pictures posted throughout social media present each $599 Pixel 7 and $899 Pixel 7 Professional telephones affected by the difficulty. House owners are reporting being quoted anywhere from $200 to over $400 to repair the harm, although others say Google has agreed to conduct repairs under warranty.
There’s no definitive info out there as to what’s inflicting the breakages. However one recurring theme is customers saying they found the cracked glass after taking the cellphone from a heat to a chilly location. One Twitter user says they discovered it after going from a 16 diploma Celsius room outdoors the place it was -2 levels, whereas another owner on Reddit says they discovered the glass “spontaneously shattered” after taking the cellphone for a stroll in -15 levels Celsius.
“Was strolling the canine throughout a chilly snap final week (under 0F / -15C) and took out my cellphone to take an image. Seen a bunch of glare / reflections, so I went to wipe off the digicam lens and the glass was already shattered. I discovered shards of glass in my pocket,” Redditor u/blazers_n_bowties wrote. “Google Help in fact refuses to do something about it. They are saying the cellphone can’t be warrantied due to the ‘bodily harm.’”
It’s an unlucky challenge for a pair of handsets that in any other case felt like stable enhancements over their predecessors after we reviewed them last October. “The Pixel 7 is a heck of a deal for somebody who desires a flagship Android cellphone with out paying flagship costs,” my colleague Allison wrote. “With its further little bit of polish and that telephoto lens, the 7 Professional is an effective choice for somebody who desires the perfect of what Android gives — with out all the surplus of the Galaxy S22 Extremely.” There was additionally no signal of the sluggish fingerprint scanner seen with the Pixel 6.
Google didn’t instantly reply to The Verge’s request for remark, however we’ll replace this text with any response.
